Refund and Returns Policy
LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION
CrassυΙa Grοup s.r.ο. also reserves the right to file any civil or criminal actions it deems appropriate for the improper use of its website and content, or for the breach of these conditions.
The relationship between the user (the Buyer) and the provider will be governed by the regulations in force and applicable in Czech Republic. In case of dispute, the parties may submit their disagreements to arbitration or to the ordinary courts, complying with the rules on jurisdiction and competence in this regard. CrassυΙa Grοup s.r.ο. is domiciled in 160 00, Czech Republic, Praha 6, Lιndleyοva 2822/10, Dejvιce.
This merchant undertakes not to allow any transaction that is illegal or is considered by the credit card brands or the acquiring bank to have the potential to damage their goodwill or to reflect negatively on them. The following activities are prohibited under the programs of the card brands: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Card Holder, or cards.
In addition, the following activities are also explicitly prohibited:
• Selling or sending cannabis seeds to those сountries, where it is considered illegal.
• Selling tobacco.
• Selling seeds to persons under 18 years of age.
The users of our website are aware of everything stated and accept it at their own free will.
If you would like to make a comment or suggestion, please email us at: order@smokeupexotics.com
WARNING: Germination of Cannabis seed is illegal in most countries.
Please note: You have to be at least 18 years old to order cannabis seed from Fast Buds.
Fast Buds does not encourage anyone to break the law in their country. Fast Buds cannot be held responsible for the actions of persons who purchase our Cannabis seeds. Fast Buds can sell you cannabis seeds legally for the use of fishing bait additives or as luxury bird food or as souvenirs.
All the information provided on this website is for educational purposes only.
International Warning! We dispatch our seeds on the condition that others will not use them in conflict with applicable local law. Unfortunately, regulation and implementation in respect of Cannabis seeds often differ from country to country. For this reason, we advice you as a matter of urgency to make inquiries about the regulations to which you are subject. It is your responsibility to check with your local laws. As a Fast Buds company customer, you are prohibited from distributing Fast Buds seeds to countries where possession of and/or trafficking of cannabis seeds is illegal. This site is intended for those persons 18 years of age and older.
For your own protection, we require you to inquire about and comply with all local laws and international laws governing the purchase of marijuana seeds/cannabis seeds in your part of the world. In many countries, it is illegal to germinate these cannabis seeds. By ordering, you confirm that you checked your local and international law and it is safe to do so, and that the responsibility for that decision rests solely upon you.
All cannabis seeds / marijuana seeds, along with all the cannabis information provided on this website, are for educational and Souvenir purposes only
CrassυΙa Grοup s.r.ο., 160 00, Czech Republic, Praha 6, Lιndleyοva 2822/10, Dejvιce
Payment Methods
Credit/Debit Card
Delivery Instructions
Your goods will be delivered to the address on the order form.
We must have your full postcode and telephone number.
Delivery Options (Europe)
· Normal Mail, delivery time 3 to 10 business days;
· Carriers service (Export).
Normal Mail for EU and Export or the best carrier for the destination will be used.
Postage Charges (Europe)
Please, account for the following charges when ordering: Normally €5 per order.
Please, contact us if your parcel has not been received within 10 working days.
Postage Charges (Export)
Charges will be given via email. Price will be quoted on the weight of the parcel and will be sent by the best carrier for the destination. Delivery time will be 5 to 21 Working days (not including weekends) from the date of shipment. Please contact us if your parcel has not been received within 21 working days.
Receiving Orders (Europe)
Goods should be with you within 10 business days. If goods do not arrive within 10 business days, please notify us immediately.
Receiving Orders (Export)
Goods in stock will be dispatched within 1 to 3 business days
Goods should be with you within 1 to 21 business days. If goods do not arrive within 21 business days, please notify us immediately.
Bonus and Discounts
All information about special offers and promos is added as a banner on the main page.
The free bonus seeds we add to each purchase are from the stock we have available in our warehouses and can not be picked by the customer. The strains that go as “freebies” in a particular timeframe are randomized.
If you got any discount from some promo and/or our social media, you will have to place an order on our official website (https://smokeupexotics.com/) to use it.
Refunds
Please, contact us at info@marijuanabudstore.com to pick the best refund option for your particular case.
If you require seeds to be returned then they have to be completely unopened and also be in the original packaging.
If, upon receipt, the goods are faulty, then please, take the following steps:
· First, contact us and let us know you would like to return a product.
· Please pay the return postage and send the product back by recorded delivery, so you have a proof of posting.
· We can repair a faulty product within the first 3 months (or replace it, depending on the fault), If the item is in stock, we will replace it immediately. If not, we will give a credit note or refund. Postage will not be charged on replacement/repair of faulty goods.
If upon receipt you are not happy with your goods, please, take the following steps:
· Fill a return form, stating the reason of return and enclosed with goods, and send it back within 14 days from the receipt date. Goods must be returned in the same condition as they were received.
· We do not refund the cost of returning the goods, except for returning faulty or damaged goods.
· Refunds will be made by crediting your card or by a cheque, depending on the method used for payment.
· Refunds will be made within 14 days from receipt of your return.
Guarantee
If you are not satisfied with any of the purchased products, please, notify us within 14 days, and return the goods to us.
Please, send the products back as they were received, in the original unopened packaging.
We will not replace any products after 3 months from the date of delivery.
Guarantee:
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
Data protection:
We store and process customer data in accordance with the current legal requirements of the data protection law, the telecommunications laws and services protection law.
Cancellation policy:
If you would like to cancel your order, please contact us before your order has been shipped.
Our working hours are: Monday – Friday, 9am – 5.30pm GMT+1.
If your order has already been shipped, we will not be able to cancel it. Please, consult our returns policy in our terms and conditions.
Our services
We are committed to delivering exceptional customer service to our customers. Please tell us if something goes wrong by contacting us immediately with the contact details above, and we will seek to deal with the matter promptly, including providing you, upon request, with a copy of our complaint handling procedure.
If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may be able to submit your complaint to a certified alternative dispute resolution provider in Czech Republic via the EU ‘ODR platform’, using the following email address: info@marijuanabudstore.com
The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders regarding online contracts. The ODR platform is available to consumer clients only, i.e. where you have instructed us for purposes outside your trade, business, craft, or profession.